Phone Support Policy

How Does SocialMediaPosts.com.au Provide Customer Support?

Our approach to customer support is designed to address your needs efficiently, affordably, and effectively:

1.) Self-Serve Help Centre: We offer a comprehensive library of help videos to answer frequently asked questions and provide guidance instantly.

2.) Escalation to Phone Support: In rare cases where additional assistance is required, we can escalate the matter to a phone
conversation with one of our support team members for further support.

Why Doesn’t SocialMediaPosts.com.au Offer Regular Phone Support?

Our support structure has been crafted with key goals in mind:

Efficiency: The majority of questions can be quickly resolved via email without needing to schedule a call.

Affordability: By focusing on streamlined online support, we’re able to keep our service costs low, with monthly plans starting at just $110

What if My Issue Requires More In-Depth Support?

We understand that some situations may need a deeper level of assistance. If this happens:

1.) Start by reaching out to us through email.

2.) If this is not sufficient and you feel you need to speak to someone, please book a 15 minute chat via the social reach website at: https://www.socialreach.com.au/booking

How to Maximise Your SocialMediaPosts.com.au Support Experience

To get the best from our support services:

1.) Browse our Help Centre for quick solutions to common issues.

2.) Email us - Provide clear details when describing your concern, helping us to respond effectively.

4.) Phone Support Arrangements : Should your issue necessitate a call, please book a 15 minute call via:

https://www.socialreach.com.au/booking

Our objective is to offer efficient, focused support tailored to your needs.

Satisfaction Guarantee

Your success matters to us. Try our services risk-free: if you’re unsatisfied within the first 30 days of your initial post, we’ll do our best to make things right. If we can't, we’ll issue a full refund.